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Coronavirus Travel Update
Last Updated 1.40pm Thursday 22.07.21
Important Travel Announcement
We are closely monitoring the situation and due to the continued travel restrictions across Europe, unfortunately this means we will be unable to operate any European tours due to depart up to and including the 15th August 2021. If you have a booking with us that is affected, you can choose to move your holiday free of charge, plus you’ll receive a discount.
You can choose to:
- • Move to the same tour or a different tour, departing later this year.
- • Move to the same tour next year at the same price you paid for 2021.
- • Switch to a different tour altogether for 2022 – places are filling up fast so don't miss out!
- • Receive a full refund.
Whichever option you choose for moving your tour, you’ll receive a discount of £20pp for holidays under 7 days in duration, and £50pp for holidays of 7 days or more.
We will be contacting all affected customers to discuss the above alternative travel options or to arrange a refund. Customers will be contacted in departure date order.
We have a limited number of staff working and expect a high volume of calls during this time. Therefore, we politely request that you await our call. If your holiday is affected, you will be contacted by us soon.
Coronavirus Peace of Mind
We understand that some customers may be reluctant to travel, so to reassure you, we will provide the following:
COVID-19 Travel Insurance Cover
We’ve teamed up with travel insurance providers, Towergate Insurance, to offer complete peace of mind when booking your holiday during the Coronavirus outbreak. Our new COVID-19 policy covers you for disruption to your holiday plans as a result of the COVID-19 pandemic.
If you have already taken out our insurance, you will be happy to know that all existing policies have been backdated to include our COVID-19 cover at no extra cost to you. Find out more about our insurance cover here
Coronavirus Peace of Mind Policy
If you contract COVID-19 up to 14 days before you’re due to travel, or you have been told to self-isolate, you will also be able to move your booking to another tour or date for free*.
We understand that some customers may be reluctant to travel, and are offering the following:
Change your holiday and date for free – for a limited time only, you can change your holiday to a later departure date or different tour at no extra cost. One change per booking can be made – call for more details.
Low deposit – reserve your place from just £50pp, then nothing to pay until 6 weeks before departure.
Understandably, you may have questions regarding your upcoming holiday but please be assured that we will be in contact with you as soon as possible and ask for your patience during this time.
* proof will be required.
You may cancel your confirmed booking at any time before departure. You may also transfer your booking, if required. Both may incur fees, depending on how far in advance you make the cancellation/changes.
In the event that we have to cancel your tour and you choose to cancel your holiday, we will issue you with a full refund. We will, of course, endeavour to offer you comparable alternative arrangements, where possible, which you may choose to book in place of those cancelled.
For full terms and conditions, please see our Booking Conditions
For any tours which are unfortunately cancelled, we will be issuing a refund straight away. Please be aware that cheques and BACS payments will take slightly longer to process.
We would like to thank all of our customers for their patience during these exceptional circumstances and particularly challenging time for the travel industry, and thank you for your continued support.
Throughout the Coronavirus pandemic, we have been closely monitoring Government guidelines. As of today, there are no specific restrictions around the number of people on coaches, however, in order to make your journey as safe and comfortable as possible, we’re putting the following into practice:
- 1. The front row seats behind the driver will not be occupied for the duration of your holiday. However, the front seats on the passenger side of the coach will be available for UK breaks.
- 2. You will be required to bring your own face covering and to wear it throughout your journey on the coach.
- 3. At your joining point, each customer will be temperature checked before entering the vehicle. Any customer who has a temperature above 37.5 degrees will be advised that they can’t travel. They will receive a full credit, to be used against another holiday, less a £20pp administration fee.
- 4. There will be a strict boarding process in place in which customers seated to the rear of the coach will be asked to board first, both on the transfer journey and on each day of your tour.
- 5. We will provide hand sanitiser on board the coach that must be used upon entrance and exit of the vehicle.
- 6. Onboard toilets will be out of use during all journeys, however, the facility can be used in an emergency, and regular stops will be made throughout your journey.
- 7. During each night of your holiday, your coach will be treated with an antibacterial fogging machine that will disinfect all surfaces within the vehicle.
All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.
The latest information and advice on travel to specific countries can be found at: https://www.gov.uk/foreign-travel-advice
If you have further questions that aren’t covered above, please do not hesitate to contact us on 01709 830 333.
