Coronavirus Travel Update
Last Updated 1.40pm Thursday 22.07.21
Important Travel Announcement
We are closely monitoring the situation and due to the continued travel restrictions across Europe, unfortunately this means we will be unable to operate any European tours due to depart up to and including the 15th August 2021. If you have a booking with us that is affected, you can choose to move your holiday free of charge, plus you’ll receive a discount.
You can choose to:
- • Move to the same tour or a different tour, departing later this year.
- • Move to the same tour next year at the same price you paid for 2021.
- • Switch to a different tour altogether for 2022 – places are filling up fast so don't miss out!
- • Receive a full refund.
Whichever option you choose for moving your tour, you’ll receive a discount of £20pp for holidays under 7 days in duration, and £50pp for holidays of 7 days or more.
We will be contacting all affected customers to discuss the above alternative travel options or to arrange a refund. Customers will be contacted in departure date order.
We have a limited number of staff working and expect a high volume of calls during this time. Therefore, we politely request that you await our call. If your holiday is affected, you will be contacted by us soon.
Coronavirus Peace of Mind
We understand that some customers may be reluctant to travel, so to reassure you, we will provide the following:
COVID-19 Travel Insurance Cover
We’ve teamed up with travel insurance providers, Towergate Insurance, to offer complete peace of mind when booking your holiday during the Coronavirus outbreak. Our new COVID-19 policy covers you for disruption to your holiday plans as a result of the COVID-19 pandemic.
If you have already taken out our insurance, you will be happy to know that all existing policies have been backdated to include our COVID-19 cover at no extra cost to you. Find out more about our insurance cover here
Coronavirus Peace of Mind Policy
If you contract COVID-19 up to 14 days before you’re due to travel, or you have been told to self-isolate, you will also be able to move your booking to another tour or date for free*.
We understand that some customers may be reluctant to travel, and are offering the following:
Change your holiday and date for free – for a limited time only, you can change your holiday to a later departure date or different tour at no extra cost. One change per booking can be made – call for more details.
Low deposit – reserve your place from just £50pp, then nothing to pay until 6 weeks before departure.
Understandably, you may have questions regarding your upcoming holiday but please be assured that we will be in contact with you as soon as possible and ask for your patience during this time.
* proof will be required.