Frequently Asked Questions

Find FAQ's about:

You can make a booking in a number of ways:

Online using our booking engines or Live Chat.

By emailing reservations@leger.co.uk with your requirements and contact details.
By telephoning 01709 787 463 and speaking to one of our Reservation Executives.

Yes. You can use our simple availability and booking engines to find and book your holiday. Go to our How to Book your Holiday Online page for more information.
Yes you can. Either call in or telephone their office with your holiday requirements.
We accept payment by credit card or debit card. You can also send us a cheque made payable to Leger Holidays or postal orders or cash by post. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery Service, proof of posting is not acceptable as proof of delivery.
No, unfortunately we do not accept PayPoint.
The date that your balance is payable by is shown on your confirmation invoice. No reminders are automatically sent out.
No. You must contact us to authorise us to take the payment.
No you cannot. Once your booking is confirmed it is subject to the Booking Conditions. It is your duty to ensure you have the correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct documentation (including passports and visas). Cancellation charges will apply should you not obtain the necessary travel documents.
This depends on which tour you book. Prices are given with the itinerary for the tour and sent out with Travel Documents 7-10 days before departure. Approximate prices can be given by our Customer Service Department by calling 01709 830333.
We will accept the use of discount codes on the majority of our holidays, as per the terms and conditions specified. However, we are unable accept any discount codes on the following: (i) September departures (ii) Luxuria holidays (iii) Oberammergau Passion Play tours.
Optional excursions can be booked with your coach driver or Tour Manager and operate strictly subject to availability and demand. Some optional excursions are pre bookable due to demand when making your reservation. The running order of included and optional excursions may be altered without prior notice.
You can now pay by credit/debit card for optional excursions on our Luxuria and Silver Service tours. If you are travelling by executive coach payment is only accepted in local currency (information on prices and currency will be advised with your travel documents 7-10 days before departure).

Front row seats can be reserved for £15pp (up to 6 days' duration), £24pp (7 & 8 days' duration), £26pp (9, 10 and 11 days' duration) and £30pp (12 days' duration and over) on all European tours. This offer is only available for bookings of two or four persons on the front row and is subject to availability. In addition to this, seats on the second row can be reserved for £8pp (up to 6 days duration), £15pp (7 & 8 days duration), £18pp (9, 10 and 11 days' duration) and £22pp (12 days' duration and over). Guaranteed front/second row seats cannot be reserved on transfer journeys to/from the interchange. Children under 15 years cannot occupy a front row seat due to French Law. Central view seats are free.

Please note: On some coaches the legroom on front seats may be slightly less than that available on other seats due to the presence of a modesty board in front.

If your tour is cancelled for any reason and front/second row seats are not available on your new tour, you will be refunded the supplement. No other compensation will be payable.

Alternatively, we can take seating requests on your booking. However, requests are not guaranteed. All seat numbers are confirmed on travel documents approximately 7-10 days prior to departure.

We guarantee that all passengers on the same booking will be seated together on the main tour coach. Seats on the transfer coaches to and from the interchange are not allocated.
Hot and cold drinks are served on your main tour coach. Prices are approximately £1 or €1.25 Euro per drink. Prices will be confirmed by your driver.

Transfer coaches are routed approximately 2-3 weeks before departure. The route taken depends on where paassengers are booked to travel from on any particular date as to which route is taken. If you require further detailed information regarding the route to the port you can contact our Customer Service Department on 01709 830333 two weeks before you are due to travel.

With regard to the route taken by the main tour coach, this is determined by the driver.

All main tour coaches have on-board toilets. Transfer vehicles to and from the interchange may not have on-board toilets. When non-British coaches are used on transfers and tours (air holidays only) an on-board toilet may not be available. However, comfort stops will be made during long journeys.
All coaches feature air-conditioning. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per fare-paying passenger per tour.
All our coaches and transfer vehicles operate a 'no smoking on board policy'. The use of electronic cigarettes is strictly forbidden.
In the interest of fellow guests, do not take hot food or ice cream on board.
alcohol can only be taken on board our vehicles at the discretion of your driver.
Depending on the location of your pickup point, you may be picked up by coach (not necessarily the on you are touring on), minibus, taxi, National Express or Megabus service. You may then be taken to another centralised pickup location or service station. We operate a passenger interchange at Stop 24 Services, where you will meet the tour coach you are holidaying on and then continue on with your outbound journey. Similarly, on the way home, you may also change transfer vehicles at another location, to take you to your final drop off point.
Your allowance is one medium sized suitcase per person, which should weigh no more than 20kg when full. We may refuse to carry larger or heavier cases. Hand luggage should be stored in the overhead racks aboard the coach. Nothing should be stored under your seat.
You must either have a travel insurance policy in place or return a signed insurance indemnity form to us prior to travel. Please contact our Customer Service Department on 01709 830333 for a copy of the indemnity form if you are not taking any cover.

Yes, you can arrange your own travel insurance.

You must provide us with the name, policy number and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.

The insurance Leger Holiday's offer is for United Kingdom residents only.

If you are travelling within the United Kingdom

You are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:

1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)

2. Are you travelling:

a) against the advice of a medical practitioner, or b) for the purpose of obtaining medical treatment.

3. Have you been given a terminal prognosis.

4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.

5. If you are on prescribed medication, are your medical condition(s) stable and well controlled.

6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:

a) a registered mental health professional (if you are under the care of a Community Mental Health Team), or

b) a consultant specialising in the relevant field.

If you are travelling outside of the United Kingdom

You must telephone the Towergate Medical Line on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:

1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment).

2. Is taking prescribed medication.

3. Has or has had any medical condition still requiring periodic review.

4. Is awaiting any tests, treatment, investigation, referral or the results of these.

The Towergate Medical Line office hours are 9am to 5pm Monday to Friday excluding Bank Holidays. PLEASE NOTE - You must also notify the Towergate Medical Line immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).

The upper age limit on the insurance Leger offer is 95-years of age.
This depends on which tour you book, prices start from £27pp which includes Insurance Premium Tax (IPT). Please call our Customer Service Department on 01709 830333 for the correct price of insurance for your tour.
Yes you do. Transfers to/from the Eurostar Station's are not included in the holiday.
All prices are based on standard class returns, however upgrades are available on Eurostar to 'Standard Premier', please call our Reservations Department for more details on 01709 787 463.
The journey time from St Pancras (London) is approximately 2 hours & 40 minutes and 2 hours from Ashford (Kent).
Yes, the direct service run's from St Pancras (London) or Ashford (Kent) straight to the resort’s own station, Marne-la-Vallee. There are also indirect services which run via Lille or Paris with included transfers.
Yes, unfortunately there is no feeder/transfer service to/from the U.K. airports.

Flight times are given at the time of booking. The times given are for guidance only and may change.

Exact flight times will be confirmed on travel document which are sent 7-10 days before departure. For more information on flight times please contact our Reservations Department on 01709 787 463 or email us at reservations@leger.co.uk.

We are able to pre-book flight seats with most airlines. There may be a charge for this service. Any charges will be confirmed at the time of booking. Most other airlines will allocate your seats at check-in.
Yes, we can. Please contact our Customer Service Department on 01709 830333 to arrange wheelchair assistance or any other medical requests.
We recommend you check-in for your flight three hours before the scheduled time for long haul flights and two and a half hours before the scheduled time for any European holidays.

Luggage allowances vary from airline to airline. The luggage allowance is normally up to 20kg (44lbs) and 5kg for hand luggage. Ryan Air's luggage allowance is normally up to 20kg (44lbs) and 10kg for hand luggage. All allowances are subject to changes made by the airline.

For more information on luggage allowances please contact our Customer Service Department on 01709 830333 or email us at reservations@leger.co.uk.

The transfers on the majority of our flight tours are included. Our Reservations Staff will be able to advise you when you call. On tours where you book your own flight the transfers may only be available at certain times or not at all.
This depends on which airline the flight is booked with. Please call our Customer Service Department on 01709 830333 for more details.
Either e-mail our Reservations Department or call on 01709 830333 and they will check to see whether you can visit a particular cemetery on any of our Battlefield Tours, if we are not able to fit it into our itinerary then you could take some time out of the tour and do this independently by taxi or public transport.

The journey time from Dover to Calais via the ferry is approximately 90 minutes

The journey time from Folkestone to Calais via Eurotunnel is 35 minutes

The journey time from Hull to Zeebrugge by North Sea Ferries is approximately 12 hours 30 minutes

The journey time from Hull to Rotterdam by North Sea Ferries is approximately 10 hours

The journey time from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry is 3 hours 15 minutes or 2 hours by fast craft

The journey time from Dover to Calais via the ferry is approximately 90 minutes.

The journey time from Folkestone to Calais via Eurotunnel is 35 minutes.

The journey time from Hull to Zeebrugge by North Sea Ferries is approximately 12 hours 30 minutes.

The journey time from Hull to Rotterdam by North Sea Ferries is approximately 10 hours.

The journey time from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry is 3 hours 15 minutes or 2 hours by fast craft.

Yes, you can.

If you prefer, then you can join the tour at the hotel. To do this, we will require a copy of your passport for identification purposes and you must advise us at the time of booking.

No reduction will be given if you should choose to do this.

All hotel rooms benefit from private bathroom facilities.
Some hotels have tea and coffee making facilities. Please check the tour pages for more information or call our Customer Service Department on 01709 830333.
Most hotels have a lift, please call our Customer Service Department on 01709 830333 for more information.
Some hotels have ground floor rooms. Please email for information on individual hotels or call our Customer Service Department on 01709 830333.
Your hotels will supply towels in your room.

We are unable to guarantee that the hotel will be able to meet your dietary requirements. We find that the majority of European countries do not generally cater for vegetarians and that the meal supplied may well be what everyone else is having minus the meat.

We will of course endeavour to arrange for a vegetarian meal at the hotel. We do however suggest that you advise us of your dietary requests at the time of booking and recommend that you speak to the receptionist on arrival with regard to your request.

A full passport is required by everyone, including infants and children. Please remember, British passports can take up to 10 weeks to obtain.
Non British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through. You can also contact 'Action Visa' on 0207 939 8100 for more information.
You will require local currency to use during your holiday. Check with your travel agent, foreign exchange or bank or call our Customer Service Department on 01709 830333 if you are unsure of the currency required for an individual country.
Exchange facilities are not guaranteed in any of the hotels we use. Check with your travel agent, foreign exchange or bank for further details.
Credit cards are widely accepted. However, in some smaller shops, bars, restaurants and hotels, credit cards may not be accepted so you are recommended to take some local currency with you.
No unfortunately not, please check with your travel agent, foreign exchange or bank for more details. Call our Customer Service Department on 01709 830333 or email us if you are unsure of the currency required for a particular tour.

We do have holidays that are suitable for wheelchair users, however the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked. Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment.

We cannot guarantee that assistance will be available for the disabled person / wheelchair user and such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.

Passengers travelling by Eurostar in standard class seats must be able to walk 200 yards (183 metres) unaided. Please note; only collapsible wheelchairs are permitted on board standard class Eurostar coaches, as these must be stored in the luggage storage areas. Any passengers who are wheelchair reliant are required to be allocated in the 'Standard Premier' coaches where wheelchair user spaces are located. As these spaces are limited to 1 per train you must advise us immediately if you require them in order that we can reserve with Eurostar.

Excursions on our tours visit places of interest and public buildings. These may not be able to accommodate people with walking difficulties and wheelchair access may not be available. Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven surfaces.

The accommodation we use on our tours may not have ground floor rooms and in some instances lifts will not always be available. Occasionally access to your hotel may involve walking distances from the coach park and some hotels have a flight of steps to the Reception.

It is very important that checks are made with regard to the suitability of a tour for you prior to you make any booking with us.

Infants (aged 0-2 years inclusive at the time of travel) will be allocated a seat on the coach.
If your party includes children, they should be able to use a seatbelt unaided. If the children are between 0 – 3 years, You must provide a suitable car seat or booster seat compatible with a lap strap belt.

Other than on Silver Service coaches we cannot guarantee that the coach will feature audio and video entertainment.

We would suggest that parents bring with them suitable toys and games to amuse children on the journey to Disneyland Resort Paris.

When travelling by coach the estimated time of arrival depends on the time of the ferry and the traffic conditions.

Arrival time at the resort is usually from 21.30 hours onwards.

When travelling by Eurostar you will arrive at Marne-la-Vallee Station in the resort at 13.57 hours (times may differ on a Sunday).

When travelling by car or air, arrival times will vary depending on the time of your ferry or flight.

The following hotels benefit from a swimming pool:

  • Disney's Sequoia Lodge
  • Disney's Newport Bay Club
  • Algonquin Explorers Hotel
Infants on air holidays (aged 0-1years) will not be allocated a seat on the flight.

All Disney Hotels have rooms adapted to meet the needs of Guests with reduced mobility.

These rooms have larger bathrooms (equipped with hand rails and a raised toilet), door viewer at wheelchair height and a double bed. The Disabled rooms will have to be requested with Disney as the availability is limited.

Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment. However the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked.

We cannot guarantee that assistance will be available for the disabled person/wheelchair user. Space for wheelchairs is limited to 2 per coach.

Such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.

Please advise at the time of booking that you will be taking a wheelchair in order to check for wheelchair availability.

Wheelchairs can be rented at the "Stroller and Wheelchair Rental" shop at Town Square Terrasse, near the entrance to the Disneyland Park or at Studio Services at the entrance to the Walt Disney Studios® Park.

The Cast Members (Disney employees) are not permitted to accompany persons in wheelchairs. No reservation can be made.

Yes, you are able to take a collapsible pushchair.
Pushchair hire is located near the Disney Park entrances (paying service, limited number; subject to availability).
We are able to pre-purchase Hopper Passes for Leger Bookings, please call Customer Service Department on 01709 830333 for details of prices. A 'Hopper' pass enables you to move between the two Disney parks giving you freedom and flexibility. Please specify which day(s) you would like to book extra day passes for.
No, under French Law at least one person in each room must be aged 18 years or over.

A Eurotunnel crossing can be booked, the supplement for this is approximately £120 per car.

Prices vary depending on the size of the vehicle.

When travelling abroad you will need to be aware of the following:

You will require Headlight Adjustors to divert the glare of your headlights from oncoming vehicles. These are adhesive stickers that you place in a certain position on your headlight and they divert the beam to the curbside. You can obtain these from car accessory shops and are priced at approximately £7.99.
Tolls are payable on French Motorways. The cost is approximately €25 each way. You must have relevant travel insurance and sufficient motor breakdown cover.

You must have the following items in your car:

  • First Aid Kit
  • Warning Triangle (In case of breakdown)
  • Spare set of bulbs
  • Reflective vest
  • Breathalyser Testing Kit

Please Note: French Law prohibits drivers from carrying devices capable of detecting speed cameras and has been extended to include devices able to warn or inform of the location of speed cameras such as satnav or GPS systems.

Certain excursions are included in the price of your holiday. If you choose not to go on an included excursion, for whatever reason, no refunds will be made.
Yes, you will receive one with your Travel Documents, which are sent 7-10 days before departure.
We believe that our holidays may not be suitable for children under 8 years old (except for Disneyland Paris bookings) however, we will consider individual requests on application. Customers aged 18 and under at the time of travel must be accompanied by an adult, parent or guardian aged over 18 years old.
You can check weather averages here.
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