Find FAQ's about:
You can make a booking in a number of ways:
Online using our booking engines or Live Chat.
By emailing firstname.lastname@example.org with your requirements and contact details.
By telephoning 01709 787 463 and speaking to one of our Reservation Executives.
Front row seats can be reserved for £15pp (up to 6 days' duration), £24pp (7 & 8 days' duration), £26pp (9, 10 and 11 days' duration) and £30pp (12 days' duration and over) on all European tours. This offer is only available for bookings of two or four persons on the front row and is subject to availability. In addition to this, seats on the second row can be reserved for £8pp (up to 6 days duration), £15pp (7 & 8 days duration), £18pp (9, 10 and 11 days' duration) and £22pp (12 days' duration and over). Guaranteed front/second row seats cannot be reserved on transfer journeys to/from the interchange. Children under 15 years cannot occupy a front row seat due to French Law. Central view seats are free.
Please note: On some coaches the legroom on front seats may be slightly less than that available on other seats due to the presence of a modesty board in front.
If your tour is cancelled for any reason and front/second row seats are not available on your new tour, you will be refunded the supplement. No other compensation will be payable.
Alternatively, we can take seating requests on your booking. However, requests are not guaranteed. All seat numbers are confirmed on travel documents approximately 7-10 days prior to departure.
Transfer coaches are routed approximately 2-3 weeks before departure. The route taken depends on where paassengers are booked to travel from on any particular date as to which route is taken. If you require further detailed information regarding the route to the port you can contact our Customer Service Department on 01709 830333 two weeks before you are due to travel.
With regard to the route taken by the main tour coach, this is determined by the driver.
Yes, you can arrange your own travel insurance.
You must provide us with the name, policy number and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.
If you are travelling within the United Kingdom
You are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:
1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)
2. Are you travelling:
a) against the advice of a medical practitioner, or b) for the purpose of obtaining medical treatment.
3. Have you been given a terminal prognosis.
4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.
5. If you are on prescribed medication, are your medical condition(s) stable and well controlled.
6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:
a) a registered mental health professional (if you are under the care of a Community Mental Health Team), orb) a consultant specialising in the relevant field.
If you are travelling outside of the United Kingdom
You must telephone the Towergate Medical Line on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:
1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment).
2. Is taking prescribed medication.
3. Has or has had any medical condition still requiring periodic review.
4. Is awaiting any tests, treatment, investigation, referral or the results of these.
The Towergate Medical Line office hours are 9am to 5pm Monday to Friday excluding Bank Holidays. PLEASE NOTE - You must also notify the Towergate Medical Line immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).
Flight times are given at the time of booking. The times given are for guidance only and may change.
Exact flight times will be confirmed on travel document which are sent 7-10 days before departure. For more information on flight times please contact our Reservations Department on 01709 787 463 or email us at email@example.com.
Luggage allowances vary from airline to airline. The luggage allowance is normally up to 20kg (44lbs) and 5kg for hand luggage. Ryan Air's luggage allowance is normally up to 20kg (44lbs) and 10kg for hand luggage. All allowances are subject to changes made by the airline.
For more information on luggage allowances please contact our Customer Service Department on 01709 830333 or email us at firstname.lastname@example.org.
The journey time from Dover to Calais via the ferry is approximately 90 minutes
The journey time from Folkestone to Calais via Eurotunnel is 35 minutes
The journey time from Hull to Zeebrugge by North Sea Ferries is approximately 12 hours 30 minutes
The journey time from Hull to Rotterdam by North Sea Ferries is approximately 10 hours
The journey time from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry is 3 hours 15 minutes or 2 hours by fast craft
The journey time from Dover to Calais via the ferry is approximately 90 minutes.
The journey time from Folkestone to Calais via Eurotunnel is 35 minutes.
The journey time from Hull to Zeebrugge by North Sea Ferries is approximately 12 hours 30 minutes.
The journey time from Hull to Rotterdam by North Sea Ferries is approximately 10 hours.
The journey time from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry is 3 hours 15 minutes or 2 hours by fast craft.
If you prefer, then you can join the tour at the hotel. To do this, we will require a copy of your passport for identification purposes and you must advise us at the time of booking.
No reduction will be given if you should choose to do this.
We are unable to guarantee that the hotel will be able to meet your dietary requirements. We find that the majority of European countries do not generally cater for vegetarians and that the meal supplied may well be what everyone else is having minus the meat.
We will of course endeavour to arrange for a vegetarian meal at the hotel. We do however suggest that you advise us of your dietary requests at the time of booking and recommend that you speak to the receptionist on arrival with regard to your request.
We do have holidays that are suitable for wheelchair users, however the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked. Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment.
We cannot guarantee that assistance will be available for the disabled person / wheelchair user and such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.
Passengers travelling by Eurostar in standard class seats must be able to walk 200 yards (183 metres) unaided. Please note; only collapsible wheelchairs are permitted on board standard class Eurostar coaches, as these must be stored in the luggage storage areas. Any passengers who are wheelchair reliant are required to be allocated in the 'Standard Premier' coaches where wheelchair user spaces are located. As these spaces are limited to 1 per train you must advise us immediately if you require them in order that we can reserve with Eurostar.
Excursions on our tours visit places of interest and public buildings. These may not be able to accommodate people with walking difficulties and wheelchair access may not be available. Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven surfaces.
The accommodation we use on our tours may not have ground floor rooms and in some instances lifts will not always be available. Occasionally access to your hotel may involve walking distances from the coach park and some hotels have a flight of steps to the Reception.
It is very important that checks are made with regard to the suitability of a tour for you prior to you make any booking with us.
Other than on Silver Service coaches we cannot guarantee that the coach will feature audio and video entertainment.
We would suggest that parents bring with them suitable toys and games to amuse children on the journey to Disneyland Resort Paris.
When travelling by coach the estimated time of arrival depends on the time of the ferry and the traffic conditions.
Arrival time at the resort is usually from 21.30 hours onwards.
When travelling by Eurostar you will arrive at Marne-la-Vallee Station in the resort at 13.57 hours (times may differ on a Sunday).
When travelling by car or air, arrival times will vary depending on the time of your ferry or flight.
The following hotels benefit from a swimming pool:
- Disney's Sequoia Lodge
- Disney's Newport Bay Club
- Algonquin Explorers Hotel
All Disney Hotels have rooms adapted to meet the needs of Guests with reduced mobility.
These rooms have larger bathrooms (equipped with hand rails and a raised toilet), door viewer at wheelchair height and a double bed. The Disabled rooms will have to be requested with Disney as the availability is limited.
Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment. However the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked.
We cannot guarantee that assistance will be available for the disabled person/wheelchair user. Space for wheelchairs is limited to 2 per coach.
Such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.
Please advise at the time of booking that you will be taking a wheelchair in order to check for wheelchair availability.
Wheelchairs can be rented at the "Stroller and Wheelchair Rental" shop at Town Square Terrasse, near the entrance to the Disneyland Park or at Studio Services at the entrance to the Walt Disney Studios® Park.
The Cast Members (Disney employees) are not permitted to accompany persons in wheelchairs. No reservation can be made.
A Eurotunnel crossing can be booked, the supplement for this is approximately £120 per car.
Prices vary depending on the size of the vehicle.
When travelling abroad you will need to be aware of the following:
You will require Headlight Adjustors to divert the glare of your headlights from oncoming vehicles. These are adhesive stickers
that you place in a certain position on your headlight and they divert the beam to the curbside. You can obtain these from car accessory
shops and are priced at approximately £7.99.
Tolls are payable on French Motorways. The cost is approximately €25 each way. You must have relevant travel insurance and sufficient motor breakdown cover.
You must have the following items in your car:
- First Aid Kit
- Warning Triangle (In case of breakdown)
- Spare set of bulbs
- Reflective vest
- Breathalyser Testing Kit
Please Note: French Law prohibits drivers from carrying devices capable of detecting speed cameras and has been extended to include devices able to warn or inform of the location of speed cameras such as satnav or GPS systems.