 Posted 17/08/2007 11:01:00
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| A great start for anyone who has booked for the Austria All inclusive SILVER SERVICE tour on 22/09/2007. A letter today from Michele Roebuck of Leger Customer Relations to inform us all that due to their inability to organise a SILVER SERVICE coach from Calais to Brussels this first part of the holiday will be by STANDARD ie "Executive" less leg room coach. We are assured that this coach "will be of high specification and very comfortable" - makes you wonder why you bothered booking a SILVER SERVICE holiday. Oh and by they way there is NO offer of any form of compensation, not even maybe free coffee on the "Executive" coach. Do you too, like me, remember those days when there was such a thing called "Goodwill" where a company prized itself on doing the right thing and not hiding behind their "Terms and Conditions" ? Come on Leger you can do better for those of us on this tour !! Meldun
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Posted 25/08/2007 21:46:22
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| Hello There I've just read your comment regarding the use of a standard coach to transfer you from Dover to your overnight hotel. The maximum time from Calais to your overnight hotel will be 3 hours! The coach will be of the same age and quality as a silver service... just a little less legroom. I would think the reason for this is simply due to the very unfortunate accident in June which wrote a silver service coach off and also injured several people. It takes approx 6 months from ordering a Silver Service Spec. coach to it being built and ready for service. I'm sure 3 hours on a standard "executive" coach is a small inconvenience in comparison to the driver who lost an arm, passengers who were injured etc etc.... I would also like to add that Leger Holidays showed extreme care and professionalism in the aftermath of the accident!!! Well Done Leger!!!! I suggest that if you can not see my point that you cancel your holiday...
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Posted 06/09/2007 11:15:12
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| Isnt it strange that both "replies" to my post came from someone who has only ever posted here once....nice try Leger staff. Of course I am concerned for the drivers - AND passengers who where in the accident, what do you think i am, heartless !! Yes I DO appreciate the difficulty, you cant produce a replacement vehicle in a short time. That is NOT my point, Travel companies are businesses and whatever happens they also have customers and an old fashioned thing called "goodwill" so just a SMALL gesture to SHOW that they care would be appreciated. As to the suggestion that I cancel my holiday that option has NOT been offered by Leger who would no doubt hide behind the clauses contained in the booking form.
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Posted 06/09/2007 15:24:13
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Hi Meldun
First of all I would like to state categorically that this forum although moderated by Leger Holidays staff is by no way controlled or manipulated by Leger. From the outset the forum was set up to give the customers a voice to freely express their points of view. Your response was from a fellow guest whose identity obviously remains anonymous to us all.
With regards to the Austria All inclusive Silver Service tour on 22/09/2007 I understand your sentiments regarding goodwill to customers and of course we would be extremely disappointed should you decide to cancel the tour. Leger have organised a complementary drink for you all whilst travelling to Austria, which I hope will go some way towards restoring your faith in our company.
Finally and most importantly have a wonderful holiday and we look forward to receiving your feedback.
Michael Rhodes
eCommerce Manager
Leger Holidays
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