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Austria A/I Silver Service - Not !!

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Posted 17/08/2007 10:55:08

Post #136

meldun

A great start for anyone who has booked for the Austria All inclusive SILVER SERVICE tour on 22/09/2007. A letter today from Michele Roebuck of Leger Customer Relations to inform us all that due to their inability to organise a SILVER SERVICE coach from Calais to Brussels this first part of the holiday will be by STANDARD ie "Executive" less leg room coach. We are assured that this coach "will be of high specification and very comfortable" - makes you wonder why you bothered booking a SILVER SERVICE holiday. Oh and by they way there is NO offer of any form of compensation, not even maybe free coffee on the "Executive" coach. Do you too, like me, remember those days when there was such a thing called "Goodwill" where a company prized itself on doing the right thing and not hiding behind their "Terms and Conditions" ?

Come on Leger you can do better for those of us on this tour !!

Posted 28/08/2007 18:20:22

Post #159

Mazza

Oh come on! Have a heart. My Silver Service holiday is starting in the same way but having read the explanation given by Michelle, my thoughts went immediately to the drivers who had been involved in the unfortunate crash which has resulted in the company being a coach down. It certainly wasn't a deliberate ploy to sabotage your holiday. Surely 3 hours to Belgium (and back) is a small price to pay - remember one of the drivers lost a limb. The executive coaches are still quite comfortable. Writing to passengers giving unfortunate news like this won't have been easy for Leger but at least the main part of our holidays is still going to be on the Silver Service coaches as promised. Would you rather Leger had cancelled your holiday altogether? I rather think not.

Posted 06/09/2007 11:14:21

Post #165

meldun

Isnt it strange that both "replies" to my post came from someone who has only ever posted here once....nice try Leger staff. Of course I am concerned for the drivers - AND passengers who where in the accident, what do you think i am, heartless !! Yes I DO appreciate the difficulty, you cant produce a replacement vehicle in a short time. That is NOT my point, Travel companies are businesses and whatever happens they also have customers and an old fashioned thing called "goodwill" so just a SMALL gesture to SHOW that they care would be appreciated. As to the suggestion that I cancel my holiday that option has NOT been offered by Leger who would no doubt hide behind the clauses contained in the booking form.

Posted 06/09/2007 15:22:15

Post #167

Zorba

Hi Meldun

First of all I would like to state categorically that this forum although moderated by Leger Holidays staff is by no way controlled or manipulated by Leger. From the outset the forum was set up to give the customers a voice to freely express their points of view. Your response was from a fellow guest whose identity obviously remains anonymous to us all.

With regards to the Austria All inclusive Silver Service tour on 22/09/2007 I understand your sentiments regarding goodwill to customers and of course we would be extremely disappointed should you decide to cancel the tour. Leger have organised a complementary drink for you all whilst travelling to Austria, which I hope will go some way towards restoring your faith in our company.

Finally and most importantly have a wonderful holiday and we look forward to receiving your feedback.

Michael Rhodes
eCommerce Manager
Leger Holidays

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