Information for customers

Just click an area of interest to be taken directly to the information.

• Coaches
• Silver Service
• Coach Crews & Tour Managers
• Reserved Seats
• Front Row Seats
• No Smoking
• Sea Crossing
• Holiday Flights
• Go-As-You-Please (Book your own flight)
• Rail Journeys
• Your Holiday Accommodation
• Single Rooms
• River Cruises
• Luggage
• Luggage Handling - Help us to help you
• Excursions & Attractions
• Christmas & New Year On The Continent
• Christmas Markets
• Documents
• Passports and Visas
• Insurance
• Currency
• Health Regulations
• Medical Services
• Your Destination
• Travel Advice
• Children & Infants
• Pregnant Women
• Prices & Accuracy
• Paypoint
• Privcy Statement
• Early Booking Special Offers
• Leger Lounge

More detailed information about Leger's services, the website and other queries can be found here.

Coaches

All coaches feature air-conditioning, reclining seats (back row seats may not recline), on-board toilets and drink machines. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per farepaying passenger per tour. Feeder coaches, including taxis, minibuses and National Express, operate to and from the U.K. port (feeder coaches may not have toilets, reclining seats, air-conditioning or drinks facilities). We operate a passenger interchange at the Channel port. When non-British coaches are used on transfers or tours (air holidays only) an on-board toilet may not be available. However, comfort stops will be made during long journeys.

Silver Service

Please note that holidays which offer Silver Service coaches may not use these vehicles as your feeder coach. Feeder coaches to/from the U.K. port will usually be executive coaches. Silver Service will be available from the port. In the unlikely event we are unable to operate a Silver Service vehicle for the whole of the overseas part of your holiday, an alternative vehicle will be provided with facilities as close as possible to the standard of facilities on the Silver Service vehicle. You will receive a refund of 10% of your basic holiday cost if you are without a Silver Service vehicle for more than a quarter of your holiday, excluding feeder journeys to/from the port or hotel as described above.

Coach Crews & Tour Managers

European tours will be crewed appropriately with at least one driver and an extra driver and/or a Tour Manager/host/hostess. Due to a recent change in the Drivers’ Regulations, there may be an occasional day when only one driver will operate your tour.

Reserved Seats

Seats are allocated on your main tour coach.

Front Row Seats

FFront row seats can be reserved for £10pp (up to 6 days duration) or £15pp (7 days or above duration) on all European tours. This offer is only available for bookings of two or four persons and is subject to availability. In addition to this, seats on the second row can be reserved for a supplement of £6pp (up to 6 days duration) or £10pp (7 days and above). Guaranteed front or second row seats cannot be reserved on feeder journeys to/from the U.K. port. Please note: children under 15 years of age are not permitted to sit in the front seats of any coach.

on some coaches the legroom on front seats and seats directly in front of the washroom may be slightly less than that available on other seats due to the presence of a modesty board in front. If your tour is cancelled for any reason and front or second row seats are not available on your new tour you will be refunded the supplement paid. No other compensation will be payable.

No Smoking

All our coaches and feeders operate a ‘no smoking on board’ policy.

Sea Crossing

Channel crossings are by ferry from Dover to Calais (90 mins) or on selected dates by Eurotunnel from Folkestone to Calais (35mins). Crossings by North Sea Ferries are from Hull to Zeebrugge (12hrs 30mins) or Hull to Rotterdam (10hrs). Irish Sea crossings are from Holyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry (3hrs 15mins) or fast craft (2hrs). All timings are approximate. Channel crossings featured on any particular date may change. It is not always possible to advise you of a change to Channel crossings prior to the start of your holiday.

Holiday Flights

Where flight times are shown they are for guidance only and may change. The return time shown is arrival in the U.K. Exact flight times will be sent to you and shown on your air ticket or on your final travel documents. All of our holidays are subject to availability and price.

Therefore, there may be an additional cost if the fare class we request is unavailable. Under these circumstances we will offer you the opportunity to book at a higher cost or to select an alternative date. Please call our reservations staff for more information. Exact flight numbers and times will be confirmed with your travel documents. Please see clause 17 of our Booking Conditions. We cannot confirm specific seats for you on an aircraft. We recommend you check-in for your flight three hours before the scheduled time for long haul flights and two and a half hours before the scheduled time for any European holidays.

Go-As-You-Please (Book your own flight)

If you book ground arrangements with us and make your own airline reservation, all flight bookings will be your own responsibility and are subject to the terms and conditions of the airlines involved. In the unlikely event of your flight being cancelled or changed by the airline, no refunds will be given for your holiday. If you book your own flights and wish to make use of our included airport transfers we will be unable to provide transfers in the event of your delayed arrival at the airport due to flight delays, although we will endeavour to provide assistance.

Rail Journeys

All TGV rail journeys will be escorted by a Leger Holidays representative. Travel is in standard class.

Your Holiday Accommodation

We have carefully selected all accommodation for its degree of comfort and its location to enable us to operate the applicable excursions. Some hotels we use have annexes for sleeping which are nearby, with meals being taken in the main hotel. Each room usually has twin beds or a double. In some countries twin rooms may consist of separate mattresses and bedding within a double bed frame. The type of beds in your room very often depends on the country you are visiting and, for this reason we cannot guarantee any combination of single and double beds in advance. Should there be more than two people in your party requesting to share one room, the extra beds may be a foldaway/rollaway type bed. All rooms have private facilities. Where a hotel has been named, we reserve the right to substitute other hotels of a similar or higher standard.

NB If demand increases on any particular tour, extra availability may be at a higher price than originally advertised. There may be extra items in your room that are not stated in the brochure which incur a charge payable locally e.g. safes, film rental, mini-bar etc. Leisure facilities such as swimming pools, saunas etc, where available, may also incur a charge payable locally. Please note: Smoking laws in public places vary throughout Europe.

Single Rooms

If you book a single room, it is highly likely that you will be allocated a single room and not sole occupancy of a double or twin room. However, should you require a double or twin room, this will be on request only with an added supplement charge if available.

>River Cruises

The meals included on your river cruise are stated in the description of the holiday in question. Please note however, that no drinks are included in the price and will have to be paid for by you at the time. There may also be a charge for certain amenities. If stated, and subject to availability, you can choose your deck on river cruises, although these may be at a supplementary charge. A no smoking policy applies in all cabins. Please be aware that the level of the river can have an effect on your itinerary on any River Cruise Tour. Where it is necessary to amend your itinerary as a result, we will advise you as soon as possible.

Luggage

Due to space, weight and health and safety restrictions, you must limit your baggage to one medium-sized suitcase (weight limit 20 kilos and should not exceed H: 69cm, W: 49cm, D: 30cm) plus one piece of hand luggage (max. 5 kilos) per person. We reserve the right to refuse to carry any baggage which exceeds these limits. For air holidays, the airlines own baggage restrictions will apply. You will be notified of these limits with your travel documents.

Please note: many of our suppliers, including airlines, also reserve this right. Alternatively, the supplier concerned may ask you to pay additional charges before agreeing to carry any excess baggage. We cannot accept any liability towards you if we, or any of our suppliers, refuse to carry any of your excess baggage or the suppliers impose any such additional charges. If, in the coach driver’s opinion, your baggage is over weight, you may be required to divide your luggage into an additional suitcase on arrival at the port, incurring a deposit payable at the time. Please note that it is your responsibility to ensure that your luggage is loaded on the coach prior to each departure.

Luggage Handling - Help us to help you

We will provide luggage handling facilities at all hotels on Silver Service holidays. All luggage must be clearly labelled with the Leger Holidays labels supplied by us with your travel documents. We will handle one piece of luggage per person (max. 20 kilos) which has been checked in with our driver and stored in the luggage compartment of the coach. Checked luggage will be taken to your hotel room and instructions will be given by your driver for collection upon departure. We are not responsible for handling any additional pieces of luggage, personal items or hand luggage.

Please note: Due to security and operational regulations, we may not be able to handle luggage at airports, rail stations and ports.

Important Note: Please ensure that prescribed medication and items of particular value are carried in your hand luggage.

Please note: For security and safety reasons, airlines do not permit certain items to be carried in hand, or even sometimes hold luggage. Other transport providers have similar rules. We cannot accept any liability if you are prevented from taking any such items on board the aircraft or other form of transport. If you have any queries regarding the items you are permitted to take on board, please contact the airline or transport provider concerned.

Excursions & Attractions

Certain excursions are included in the price of your holiday. If you choose not to go on an included excursion, for whatever reason, no refunds will be made. Optional excursions can be booked with your coach driver or Tour Manager and operate strictly subject to availability and demand. The running order of included and optional

Please note: Unless specifically stated, entrance fees to places of interest mentioned in the text are not included. Credit cards and travellers’ cheques are not acceptable in payment for optional excursions.

Christmas & New Year On The Continent

Please remember that some European countries do not celebrate the festive season in the same way that we do. Often Christmas Eve is the main celebratory event. Restaurants and bars may have shorter opening times and food menus and decorations may reflect their own traditions. Enjoy Christmas and New Year in the continental way, but bear in mind that this is their holiday period also.

Christmas Markets

Operational dates for the various Christmas markets featured in our brochures are correct at the time of printing. Should any market not take place on the dates advertised this will be due to circumstances beyond our control and we reserve the right to change the itinerary accordingly.

Documents

Your travel documents containing departure times, hotel details and coach seating will be dispatched approximately 10 days before departure. It is your duty to ensure you have correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct valid documentation (including passports and visas).

Passports and Visas

Please make sure you have a valid passport for travel. More information can be found at the United Kingdom Passport Service website: www.ukpa.gov.uk

British Citizens

A full British passport is required by everyone, including infants and children. Remember, British passports can take up to 10 weeks to obtain. Some countries require up to 6 months’ validity on a passport from your return date. There are no visa requirements for European holidays (with the exception of the holidays to Russia and Belarus). Requirements may change and you must check the up to date position in good time before departure. For cruise holidays, any visa required for participation in shore excursions will be arranged by the cruise company and the cost will be included in the price of the excursion. All costs incurred in obtaining such necessary documentation must be paid by you, except where specified above. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.

Non-British Citizens

Non-British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through.

Insurance

It is a condition of booking a holiday with us that you take out holiday insurance. Leger Holidays offers a comprehensive insurance provided by TPS (Insurance Admin Services) Ltd who are authorised and regulated by the Financial Services Authority (Firm Reference No. 311788).

If you do not take our insurance you must provide us with details of your policy by the date that the final balance of payments is due. Any alternative policy must offer the same or greater protection. We must bring to your attention some of the important features of the policy that we offer.

Please note: We do not check alternative policies.

Health

If you or anyone else on whom the trip depends at the time of taking out the insurance have an existing medical condition which requires ongoing medication, or have been treated or investigated for any medical conditions during the last twelve months. NO COVER WILL BE PROVIDED by this insurance for such medical condition(s) UNLESS you contact the medical prescreening line on 0844 5734171, and you receive approval of cover for such medical condition(s) for your planned trip and accept any special terms provided in respect of your existing medical condition(s).

Property Claims

Under Gold Cover your policy pays on a “new for old” basis. Under Standard Cover claims will be subject to adjustment and loss of value for wear and tear.

Conditions and Exclusions

The insurance is subject to the conditions and exclusions shown in the policy document. General Exclusions and Policy Conditions apply to all sections of cover. There are also certain exclusions that apply to specific sections of cover. These are clearly set out in your insurance document.

Hazardous Holiday Activities

All activities listed in your holiday itinerary are covered. Any activities not listed in your holiday itinerary will need to be disclosed to Travellers Protection Services on 0844 5734162

Cooling Off Period

Your insurance contains a cooling off period of 14 days during which you can return the policy and get a refund if you have a justifiable reason for being dissatisfied with the conditions.

Law

Unless specifically agreed, this insurance shall be subject to English law and the exclusive jurisdiction of the High Court of England.

Policy Limits

Most sections of your insurance have limits on the amounts the insurer will pay under that section. Some sections also include specific limits, i.e. for any one item or for valuables in total.

Policy Excess

Claims under most sections of your insurance will be subject to an excess (except Gold Cover where there are no excesses whatsoever). When an excess is applicable you will be responsible for paying the first part of the claim.

Complaints

Your insurance contains a complaints procedure that tells you what steps you can take if you wish to make a complaint.

Loss of Personal Property

You must report any loss or theft of personal property to the local police within 24- hours. Keep a note of where you reported the loss or theft and obtain a written report/crime reference number from the local police. If your property is not recovered by the time you return home, please contact your insurance company immediately.

Non UK Residents

We regret we can not offer non-UK residents travel insurance.

Currency

You will require local currency to use during your holiday. Exchange facilities are not guaranteed in any of the hotels we use. Check with your travel agent, foreign exchange or bank, or call us if you are unsure of the currency required for an individual country.

Health Regulations

Information on health is contained in the Department of Health T7 (Health Advice for Travellers) available from the Department of Health on 0870 1555 455 or via its website www.dh.gov.uk and most Post Offices.

Medical Services

FFrom 1 January 2006, E111s are no longer valid, the European Health Insurance Card (EHIC) has replaced the old E111. If you are a U.K. resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a EHIC with you.

You can apply for a EHIC online, by phone or by post. You can apply for an EHIC for your spouse/partner and any children up to the age of 16 (or 19 if they are in fulltime education) at the same time as applying for your own. If you are a foster parent or guardian (including boarding school teaching staff), you can apply on behalf of any children you are looking after. You must be over 16 to apply as a main applicant. Before you apply, you will need to have the following information to hand for everyone you are applying for

• Name and date of birth
• NHS or national insurance (NI) number

Applying online

The quickest and easiest way to apply for an EHIC is online at www.ehic.org.uk. Your card will be delivered within seven days.

Applying by Phone

To apply by phone, call 0845 606 2030 and have the information listed previously ready. When your application is completed, your card will be delivered within 10 days.

Applying by Post

To apply by post, pick up the EHIC form and pre-addressed envelope from the Post Office. Your card will be delivered within 21 days. For a nominal fee, the Post Office will check your completed application form and forward it for processing. This service is optional. There is space for up to four dependent children on the application form. If you apply online or by telephone, you can apply on behalf of more children.

Your Destination

The general standards of safety, hygiene, fire precautions etc. vary from country to country and can, in some instances, be lower than you are used to in the U.K. The monitoring and enforcement of such matters is governed by the authorities of the country and overseas supplier of the services concerned.

Please note: It is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services, and not those of the U.K.

Travel Advice

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or on the internet at www.fco.gov.uk/knowbeforeyougo Alternatively, you can contact the FCO Travel Advice Unit on 0870 606 0290.

Children & Infants

We are unable to accept bookings for children under 8 years old. Customers aged 16 and under at the time of travel must be accompanied by an adult, parent or guardian aged at least 18 years old. We reserve the right to refuse to carry any passenger not complying with the above, and levy full cancellation charges, as detailed in the Booking Conditions.

Pregnant Women

Due to circumstances such as rough conditions on ferry crossings and changes in air pressure on board aircraft and in mountainous regions, women who are more than 28 weeks pregnant at the time of departure are not permitted to travel on our holidays. We reserve the right to refuse to carry anyone more than 28 weeks pregnant at the time of departure and who has failed to declare this at the time of booking.

Prices & Brochure Accuracy

OCHANGES & ERRORS Our brochures are produced many months in advance of your holiday, and whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. Also, changes may have to be made. You must, therefore, ensure you check all details of your chosen holiday (including the price) with us (directly or through your travel agent) at the time of booking. Maps, where featured, are for illustration purposes only and are not to scale.

Paypoint

PAYING FOR YOUR HOLIDAY IN CASH For a small one off fee you can now pay for all or part of your holiday in cash, in small instalments, at a convenient local retail outlet. PayPoint has over 10,000 locations throughout the country in local shops, newsagents, convenience stores, supermarkets, garages and off licences where you can pay your bills, top up your mobile phone and now, pay for your Leger holiday in cash. This convenient, free service (most outlets open 7 days a week and offer extended opening hours) is available only when you book direct with Leger Holidays, and we regret that this service cannot be used within the balance due date, which is 42 days before departure for all coach holidays; 60 days before departure for air, sea cruise, Eurostar and self drive holidays and 110 days before departure for our Falklands War tour.

How to pay with Paypoint

Please note: Deposits cannot be paid by Paypoint.

• When you book your holiday, inform us by ticking the relevant box on the booking form or by telling us on the telephone that you wish to pay in cash using PayPoint.
• Paying your deposit. You may pay your deposit by giving us your credit/debit card details or by sending in a cheque, postal orders or cash. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery service. Please note: Proof of posting will not be accepted as proof of delivery.
• Paying your balance. When we confirm your booking you will be sent a special PayPoint card. Simply take this card to any PayPoint outlet and use it to pay cash off the balance of your holiday. The minimum payment is £10 and the maximum is £250. Keep your PayPoint receipts to work out how much you have paid and you must ensure that your holiday is paid for in full by the balance due date, which is 42 days before departure for all coach holidays; 60 days before departure for air, sea cruise, Eurostar and self drive holidays and 110 days before departure for our Falklands War tour.
• Where do I find the nearest PayPoint outlet? With over 10,000 locations there’s sure to be a PayPoint near you. To find your nearest either visit www.paypoint.co.uk or www.legerpaypoint.co.uk and click on the PayPoint link or call our friendly Reservations Team and they’ll be happy to help you.

Privcy Statement

Leger Holidays Limited and Leger Air Holidays Limited are data controllers. In order to process your booking, we need to collect certain personal details from you. For our full privacy statement in respect of these details please consult our website.

Early Booking Special Offers

Any early booking special offers featured on our holiday pages can not be used in conjunction with any other offers.

Although Leger takes every care to make sure your holiday is happy and relaxing, we still urge you to safeguard your journey with travel insurance. Why? Quite simply, the travel insurance Leger offers is right for our customers’ needs. You want good, reliable cover at a sensible, low price. And with Leger, that’s exactly what you get. The insurance we offer is provided by TPS (Insurance Admin Services) Ltd and includes emergency medical and dental costs, loss or theft of personal possessions, missed departure, cancellation and curtailment, and much, much more. (In fact, over the years, many of our customers have commented on the fast, fair treatment they have received when they did have to make a claim).

Your policy provides 24-hour assistance for medical emergencies overseas. Tel: 44 (0) 845 218 7830 quoting reference number 01814.

The premiums shown on our brochure pages are for Standard Cover for guests aged under 70 on the day of departure. The supplement for Gold Cover starts from as little as £5 per person. Guests aged 70 and over on the day of departure will be charged an additional premium - please call for details.

Here is a summary of the main terms and benefits. Full details of the policy are available on request.

Leger Lounge

How content and links are chosen for the Leger Lounge

The Leger Lounge includes links to both internal (Leger) and external (non-Leger) websites. We select links that are editorially relevant to the content they are linking from and are suitable for the likely audience.

These links are included for a number of reasons, including:

• for further relevant information or other key source material
• for background information
• for useful practical information
• for entertainment or enjoyment
• for further informed comment

We do not normally link to sites which are not free to access. However, users may be asked to register before viewing the content.

The homepage team selects links and evaluates websites on the basis of editorial relevance.

Links to external websites

External links are selected and reviewed when the homepage is published. However, the Leger is not responsible for the content of external websites. This is because:

• Leger does not produce them or maintain/update them.
• Leger cannot change them.
• They can be changed without Leger's knowledge or agreement.

Some of our external links may be to websites which offer commercial services, such as online purchases.

The inclusion of a link to an external website from Leger should not be understood to be an endorsement of that website or the site's owners (or their products/services).

Links to user generated material

Some of the content we link to on both Leger sites and external ones is generated by members of the public (forums and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of Leger. If you consider this content to be in breach, please alert the moderators or site owners on the sites where the material appears.