Frequently Asked Questions
Availability and Booking
Just click a question of interest to be taken directly to the answer.
- How do I make a booking?
- Can I check availability and making a booking online?
- Can I book with a Travel Agent?
- How do I make payment?
- Can I pay using Paypoint?
- Is there a charge for making payment using my credit card?
- What deposit will I have to pay?
- When is the balance payable?
- Will you send me a reminder for the balance payment?
- Will you automatically take the balance payment using the card that I paid the deposit with?
- Can I delay payment until I can be sure that I can get a visa?
- How much are the optional excursions?
- Can I pay for the optional excursions when I make my booking?
- Can I use my credit card to pay for the optional excursions?
How do I make a booking?
You can make a booking in a number of ways:
- Online using our booking engines.
- By emailing reservations@leger.co.uk with your requirements and contact details.
- By phoning 0845 408 07 69 and speaking to one of our holiday specialists.
Can I check availability and making a booking online?
Yes. You can use our simple availability and booking engines to find and book your holiday. Go to our How to Book your Holiday Online page for more information.
Top of pageCan I book with a Travel Agent?
Yes you can. Either call in or telephone their office with your holiday requirements.
Top of pageHow do I make payment?
We accept payment by credit card (2.5% charge per transaction) or debit card (no charge). You can also send us a cheque made payable to Leger Holidays or postal orders or cash by post. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery Service, Proof of posting is not acceptable as proof of delivery.
Top of pageCan I pay using Paypoint?
Yes you can. If you would like to pay the balance by paypoint, please call our customer services department on 0845 130 5005. (You cannot pay the deposit for your booking by PayPoint). Simply take this card to any PayPoint outlet and use to pay cash off the balance of your holiday. A £3 fee is applicable at the time of requesting the card.
The minimum payment is £10 and maximum is £250. Keep your PayPoint receipts to work out how much you have paid and you must ensure that your holiday is paid for in full by the balance due date.
With over 10,000 locations there’s sure to be a PayPoint near you. To find your nearest either visit www.paypoint.co.uk or call our friendly Customer SErvices Department on 0845 130 5005 and they’ll be happy to help you.
Top of pageIs there a charge for making payment using my credit card?
Yes – 2.5% per transaction when making payment with a Visa or Mastercard.
Top of pageWhat deposit will I have to pay?
Depending on which tour you book the following deposits would be payable:
| Low Deposit* | Full Deposit | |
|---|---|---|
| Coach Holidays up to 5 days | £35 | £60 |
| Coach Holidays 6-15 days | £45 | £90 |
| River Cruises | £45 | £90 |
| Falkland War | n/a | £500 |
| * Low deposit is applicable on tours departing in 2008, booked before 31 January 2008. Leger insurance must be taken at time of booking to qualify for this offer. In the event of cancellation, the remainder of the full deposit will be payable. | ||
All prices are per-person
Top of pageWhen is the balance payable?
Full payment is due as follows:
| Payment Due | |
|---|---|
| Sea Cruise Holidays | 60 Days before departure |
| Air Holidays | 56 Days before departure |
| Drive Holidays | 42 Days before departure |
| Coach Holidays | 42 Days before departure |
| Eurostar Holidays | 42 Days before departure |
| River Cruise Holidays | 42 Days before departure |
| Falklands | 110 Days before departure |
Will you send me a reminder for the balance payment?
The date that your balance is payable by is shown on your confirmation invoice. No reminders are automatically sent out.
Top of pageWill you automatically take the balance payment using the card that I paid the deposit with?
No. You must contact us to authorise us to take the payment.
Top of pageCan I delay payment until I can be sure that I can get a visa?
No you cannot. Once your booking is confirmed it is subject to the Booking Conditions.
It is your duty to ensure you have the correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct documentation (including passports and visas).
Cancellation charges will apply should you not obtain the necessary travel documents.
Top of pageHow much are the optional excursions?
This depends on which tour you book. Prices are given with the itinerary for the tour and sent out with Travel Documents 10 – 20 days before departure. Approximate prices can be given by our Customer Services Department if you call.
Top of pageCan I pay for the optional excursions when I make my booking?
Optional excursions can be booked with your coach driver or Tour Manager and operate strictly subject to availability and demand. The running order of included and optional excursions may be altered without prior notice.
Top of pageCan I use my credit card to pay for the optional excursions?
Unfortunately, payment by credit card is not accepted for the optional excursions.
Top of pageAvailability Search and Online Booking
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