How do I make a booking?
You can make a booking in a number of ways:
- Online using our booking engines.
- By emailing reservations@leger.co.uk with your requirements and contact details.
- By phoning 0844 504 6251and speaking to one of our holiday specialists.
Can I check availability and making a booking online?
Yes. You can use our simple availability and booking engines to find and book your holiday. Go to our How to Book your Holiday Online page for more information.
Can I book with a Travel Agent?
Yes you can. Either call in or telephone their office with your holiday requirements.
How do I make payment?
We accept payment by credit card (2.5% charge per transaction) or debit card (no charge). You can also send us a cheque made payable to Leger Holidays or postal orders or cash by post. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery Service, Proof of posting is not acceptable as proof of delivery.
Can I pay using Paypoint?
Yes you can. If you would like to pay the balance by paypoint, please call our customer services department on
0844 504 6306. (You cannot pay the deposit for your booking by PayPoint). Simply take this card to any PayPoint outlet and use to pay cash off the balance of your holiday. A £3 fee is applicable at the time of requesting the card.
The minimum payment is £10 and maximum is £250. Keep your PayPoint receipts to work out how much you have paid and you must ensure that your holiday is paid for in full by the balance due date.
With over 10,000 locations there’s sure to be a PayPoint near you. To find your nearest either visit
www.paypoint.co.uk or call our friendly Customer Services Department on
0844 504 6306and they'll be happy to help you.
Is there a charge for making payment using my credit card?
Yes - 2.5% per transaction when making payment with a Visa or Mastercard.
Will you send me a reminder for the balance payment?
The date that your balance is payable by is shown on your confirmation invoice. No reminders are automatically sent out.
Will you automatically take the balance payment using the card that I paid the deposit with?
No. You must contact us to authorise us to take the payment.
Can I delay payment until I can be sure that I can get a visa?
No you cannot. Once your booking is confirmed it is subject to the Booking Conditions.
It is your duty to ensure you have the correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct documentation (including passports and visas).
Cancellation charges will apply should you not obtain the necessary travel documents.
How much are the optional excursions?
This depends on which tour you book. Prices are given with the itinerary for the tour and sent out with Travel Documents 10 - 20 days before departure. Approximate prices can be given by our Customer Services Department if you call.
Can I pay for the optional excursions when I make my booking?
Optional excursions can be booked with your coach driver or Tour Manager and operate strictly subject to availability and demand. The running order of included and optional excursions may be altered without prior notice.
Can I use my credit card to pay for the optional excursions?
Unfortunately, payment by credit card is not accepted for the optional excursions.
How do I make a booking?
With over 400 joining points across England & Wales, you don't have to travel far to start your Leger Holiday. The main pick up points are free of charge. For all other joining points, there is a small supplement of £10, £15 or £25 per adult. Please ask for further details at the time of booking.
Please note: Holidays to Scotland, Ireland and Ladies Day at Ascot operate with a reduced number of pick-ups and alternative pick up times - please call for details.
What time will I be picked up and dropped off?
Departure times given for each region are approximate. Please check your travel documents to confirm the actual timings.
Can I pre-book my seat?
Front row seats can be reserved for £12pp (up to 6 days duration) or £20pp (7 days or above duration) on all European tours. In addition to this seats on the second row can be reserved for £6pp (up to 6 days duration) or £12pp (7 days or above duration). This offer is only available for bookings of two or four persons and is subject to availability. Guaranteed front seats cannot be reserved on feeder journeys to/from the U.K. port.
Please note: On some coaches the legroom on front seats may be slightly less than that available on other seats due to the presence of a modesty board in front.
If your tour is cancelled for any reason and front seats are not available on your new tour you will be refunded the supplement. No other compensation will be payable.
Alternatively, we can take seating requests on your booking. However, requests are not guaranteed. All seat numbers are confirmed on travel documents approximately ten days prior to departure.
Will we be sat together?
We guarantee that all passengers on the same booking will be seated together on the main tour coach. Seats on the feeder coaches to and from the UK port are not allocated.
Are refreshments served on the coach?
Hot and cold drinks are served on the main tour coaches. Prices are approximately 70p or 1 Euro per drink. Prices will be confirmed by the driver. Drinks may also be served on the feeder coaches but this is not guaranteed.
What route does the coach take?
Feeder coaches are routed approximately 3 - 4 weeks before departure and will depend on where passengers are booked to travel from on any particular date as to which route is taken. If you require further detailed information regarding the route to the port you can contact our Reservations Department 3 - 4 weeks before you are due to travel.
With regard to the route taken by the main tour coach, this is determined by the driver.
Is there a toilet onboard?
All main tour coaches have on-board toilets. Feeder coaches to and from the UK port may not have on-board toilets. When non-British coaches are used on transfers and tours (air or TGV holidays only) an on-board toilet may not be available. However, comfort stops will be made during long journeys.
Do your coaches have air conditioning?
All coaches feature air-conditioning. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per fare-paying passenger per tour.
Will I travel on the same coach from my joining point until I reach the hotel?
We operate a passenger interchange at the Channel port. Feeder coaches, including taxis, minibuses and National Express operate to and from the UK port. You will join your main tour coach at the port.
Do I have to have travel insurance?
It is a condition of booking a holiday with us that you take out insurance.
Can I arrange my own insurance?
Yes, you can arrange your own travel insurance, however the policy you obtain from a third party must offer cover at least as comprehensive as ours.
You must provide us with the name, address, policy number and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.
I do not reside in the United Kingdom. Can I take Leger insurance?
The insurance Leger Holidays offer is for United Kingdom residents only.
If you, at the time of taking out your insurance, have any existing medical condition for which you receive continuing treatment, take medication, are undergoing investigation or if you have ever been diagnosed as having cancer, then cover MAY be provided on condition that:-
- You contact the medical pre-screening line on 0845 6582999
- You receive approval of cover for such medical condition(s) for your planned trip and accept any special terms provided in respect of your existing medical condition(s).
I am taking some medication/on a hospital waiting list for treatment. Will I be covered with Leger Insurance?
If you, at the time of taking out your insurance, have any existing medical condition for which you receive continuing treatment, take medication, are undergoing investigation or if you have ever been diagnosed as having cancer, then cover MAY be provided on condition that:-
- You contact the medical pre-screening line on Rock Insurance Medical screening helpline 0845 6582999 (Mon - Fri 8 - 7, Sat 9 - 5))
- You receive approval of cover for such medical condition(s) for your planned trip and accept any special terms provided in respect of your existing medical condition(s).
Are there any age restrictions on taking our Leger Insurance?
There are no upper age limits on Leger Holidays' insurance.
What does Leger Insurance cover?
Leger Holidays' insurance is a comprehensive Travel Insurance. You are covered for Cancellation/Curtailment, Medical Expenses, Personal Property and Money, Personal Accident, Hospital Benefit, Delayed Travel, Delayed Luggage, Personal Liability and Legal Expenses.
If you would like a sample of the insurance cover please contact our Customer Services on 0844 504 6306.
What are the premiums?
This depends on which tour you book. Our Standard Cover for European tours of 4/5 days duration starts at £25.95 per person, Gold Cover from £30.95 per person.
Do I have to make my own way to the Eurostar Station?
Transfers to / from the Eurostar Station are not included in the price of the holiday.
Can I upgrade to 'Leisure Select' (formerly First Class)?
All prices are based on standard class returns, however upgrades are available on Eurostar, prices start from as little as £67 per adult and £55 per child.
How long is the journey to Disneyland Paris?
The journey time from London is 2 hours & 34 mins and 2 hours from Ashford (Kent).
Is it a direct service to Disneyland Paris?
Yes, there are direct services run from St Pancras or Ashford straight to the resort’s own train station, Marne-la-Vallee.
Also, some services run via Lille or Paris, with transfers included.
Do I have to make my own way to the airport?
Yes
What are the flight times?
Flight times are given at the time of booking. The times given are for guidance only and may change.
Exact flight times will be confirmed on travel document which are sent 10 – 20 days before departure. For more information on flight times please contact our Reservations Department on
0844 504 6251 or email us at
reservations@leger.co.uk.
Can I pre-book my seat(s)?
We are able to pre-book flight seats with BMI Baby. If travelling with BMI Baby, please advise us of any seat requests. There may be a charge for this service. Any charges will be confirmed at the time of booking. Most other airlines will allocate your seats at check-in.
I am disabled/have medical conditions. Can you arrange for assistance at the airport?
Yes, we can.
Please contact our Reservations Department to arrange wheelchair assistance or any other medical requests.
When should I check in?
We recommend you check-in for your flight three hours before the scheduled time for long hall flights and two and a half hours before the scheduled time for any European holidays.
How much luggage can I take?
Luggage allowances vary from airline to airline. The luggage allowance is normally upto 20kg(44lbs) (except Ryan Air is 15kg(33lbs) and up to 5kg for hand luggage.
For more information on luggage allowances please contact our Reservations Department on
0844 504 6251 or email us at
reservations@leger.co.uk.
Is the transfer from the airport to the hotel included?
The transfers on the majority of our flight tours are included. Our Reservations Staff will be able to advise you when you call. On tours where you book your own flight the transfers may only be available at certain times or not at all.
Will we get a meal on the flight?
This depends on which airline the flight is booked with.
Will it be possible to visit a particular cemetery whilst on the tour?
Either call or
e-mail our Reservations Department and they will check to see whether you can visit a particular cemetery on any of our Battlefield Tours.
What crossing will it be?
Channel crossings are by ferry from Dover to Calais, or can be through the Channel Tunnel via Eurotunnel from Folkestone to Calais.
Crossings by North Sea Ferries are from Hull to Zeebrugge or Hull to Rotterdam.
Irish sea crossings are from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry or fast craft.
Our reservations staff will be pleased to advise the crossings to be used on each departure. Occasionally, changes may have to be made to these routes prior to travel. Generally this would be due to events such as strike, fault on route, weather conditions etc. If we cannot operate an itinerary due to not being able to get across the channel by one route we will always endeavour to continue the tour by using an alternative crossing.
If possible, you would be notified of the change before travel. However, some changes may have to be made once the journey has commenced, in which case we would not be able to notify you. Such changes are uncommon, but we can never 100% guarantee any Channel crossing.
How long is the crossing?
The journey time from Dover to Calais via the ferry is approximately 75 minutes.
The journey time from Folkestone to Calais via Eurotunnel is 35 minutes.
The journey time from Hull to Zeebrugge by North Sea Ferries is approximately 12 hours 30 minutes.
The journey time from Hull to Rotterdam by North Sea Ferries is approximately 10 hours.
The journey time from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry is 3 hours 15 minutes or 2 hours by fast craft.
Can I get a meal on the ferry?
Yes, you can.
Can I join at the hotel?
If you prefer, then you can join the tour at the hotel. To do this, we will require a copy of your passport for identification purposes and you must advise us at the time of booking.
No reduction will be given if you should choose to do this.
Do the rooms have private facilities?
All hotel rooms benefit from private facilities.
Are there tea and coffee making facilities in the room?
Some hotels have tea and coffee making facilities. Please check the tour pages for more information.
Do the hotels have lifts?
Most hotels have a lift.
Do the hotels you use have ground floor rooms?
Some hotels have ground floor rooms. Please email for information on individual hotels or call our Customer Services 0844 504 6306.
Should I take my own towels or will they be supplied?
Your hotels will supply towels in your room.
Will the hotel cater for vegetarians or any other dietary requirements?
We are unable to guarantee that the hotel will be able to meet your dietary requirements. We find that the majority of European countries do not generally cater for vegetarians and that the meal supplied may well be what everyone else is having minus the meat.
We will of course endeavour to arrange for a vegetarian meal at the hotel. We do however suggest that you advise us of your dietary requests at the time of booking and recommend that you speak to the receptionist on arrival with regard to your request.
Will I need to take my passport?
A full passport is required by everyone, including infants and children. Please remember, British passports can take up to 10 weeks to obtain.
Can you tell me whether I will need any visas to travel on your tours?
Non British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through.
What currency will I need to obtain?
You will require local currency to use during your holiday. Check with your travel agent, foreign exchange or bank or call us if you are unsure of the currency required for an individual country.
Can I use traveller's cheques?
Exchange facilities are not guaranteed in any of the hotels we use. Check with your travel agent, foreign exchange or bank for further details.
Can I use my credit card?
Credit cards are widely accepted. However, in some smaller shops, bars, restaurants and hotels, credit cards may not be accepted so you are recommended to take some local currency with you.
Can I get my currency from Leger Holidays?
No, please check with your travel agent, foreign exchange or bank.
Call us on 0844 504 6306 or
email us if you are unsure of the currency required for a particular tour.
Do you cater for Disabled passengers on your tours?
We do have holidays that are suitable for wheelchair users, however the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked. Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment.
We cannot guarantee that assistance will be available for the disabled person / wheelchair user and such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.
Passengers travelling by Eurostar in standard class seats must be able to walk 200 yards (183 metres) unaided. Please note; only collapsible wheelchairs are permitted on board standard class Eurostar coaches, as these must be stored in the luggage storage areas. Any passengers who are wheelchair reliant are required to be allocated in the 1st class coach where wheelchair user spaces are located. As these spaces are limited to 1 per train you must advise us immediately if you require them in order that we can reserve with Eurostar.
Excursions on our tours visit places of interest and public buildings. These may not be able to accommodate people with walking difficulties and wheelchair access may not be available. Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven surfaces.
The accommodation we use on our tours may not have ground floor rooms and in some instances lifts will not always be available. Occasionally access to your hotel may involve walking distances from the coach park and some hotels have a flight of steps to the Reception.
It is very important that checks are made with regard to the suitability of a tour for you prior to you make any booking with us.
Can I take a wheelchair or Electric Scooter?
We accept collapsible wheelchairs and we can also accommodate Electric Scooters however they must be easily dismantled by the customer and each component must weigh less than 20kg.
Will my infant get a seat on the coach?
Infants (aged 0-2 yrs inclusive at the time of travel) will be allocated a seat on the coach.
Can I take a child seat to use on the coach?
Infants (aged 0-2 years) will be allocated a seat on the coach and if they are unable to use a seat belt unaided you must provide a suitable car seat.
Will there be a TV on board the coach?
Other than on Silver service coaches we cannot guarantee that the coach will feature audio and video entertainment.
We would suggest that parents bring with them suitable toys and games to amuse children on the journey to Disneyland Resort Paris.
What time will we arrive at the resort?
When travelling by coach the estimated time of arrival depends on the time of the ferry and the traffic conditions.
Arrival time at the resort is usually from 21.30 hours onwards.
When travelling by Eurostar you will arrive at Marne-la-Vallee Station in the resort at 12.27 hours.
When travelling by car or air, arrival times will vary depending on the time of your ferry or flight.
Have any of the hotels got a swimming pool?
The following hotels all benefit from a swimming pool:
- Disney's Sequoia Lodge
- Disney's Newport Bay Club
- Disney's Davy Crockett Ranch
- MyTravel's Explorers Hotel
- Holiday Inn
- Dreamcastle Hotel
Will my infant get a seat on the Eurostar?
On Eurostar, infants (aged 0-2yrs) will not be allocated a seat. A seat can be reserved from £75 (standard class).
Will my infant have a seat on the aeroplane?
Infants on air holidays (aged 0-1yrs) will not be allocated a seat on the flight.
Are there any disabled rooms at any of the hotels at the Resort?
All Disney Hotels have rooms adapted to meet the needs of Guests with reduced mobility.
These rooms have larger bathrooms (equipped with hand rails and a raised toilet), door viewer at wheelchair height and a double bed. The Disabled rooms will have to be requested with Disney.
Can I take a wheelchair?
Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment. However the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked.
We cannot guarantee that assistance will be available for the disabled person/wheelchair user. Space for wheelchairs is limited to 2 per coach.
Such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.
Please advise at the time of booking that you will be taking a wheelchair in order to check for wheelchair availability.
Can I hire a wheelchair?
Wheelchairs can be rented at the "Stroller and Wheelchair Rental" shop at Town Square Terrasse, near the entrance to the Disneyland® Park or at Studio Services at the entrance to the Walt Disney Studios® Park.
The Cast Members (Disney employees) are not permitted to accompany persons in wheelchairs. No reservation can be made.
Can I take a pushchair?
Yes, you are able to take a collapsible pushchair.
Can I hire a pushchair?
Pushchair hire is located near the Disney Park entrances (paying service, limited number; subject to availability).
How much will it cost to purchase an extra park admission ticket?
We are able to pre-purchase One Day Hopper Passes for Leger Bookings please call for details. A 'Hopper' pass enables you to move between the two Parks giving you freedom and flexibility. Please specify which day(s) you would like to book extra day passes.
I am 17 years old - can I book to travel to Disneyland Paris?
17 year olds may travel unaccompanied by an adult. However, we will require written consent from the parent/guardian of each passenger at the time of booking.
Customers aged 16 and under at the time of travel must be accompanied by an adult, parent or guardian aged at least 18 years.
Is it possible to book a eurotunnel crossing on a self drive tour?
A Eurotunnel crossing can be booked, the supplement for this starts from £55 per car.
Prices vary depending on the size of the vehicle.
Will you supply a map and directions on a self drive tour?
Detailed routing instructions to help you on your way will be given with your travel documents approx. 10 days before departure.
Are there any other regulations I need to adhere to on a self drive tour?
When travelling abroad you will need to be aware of the following:
You will require Headlight Adjustors to divert the glare of your headlights from oncoming vehicles. These are adhesive stickers that you place in a certain position on your headlight and they divert the beam to the curbside. You can obtain these from car accessory shops and are priced at approximately £6.99.
Tolls are payable on French Motorways. The cost is approximately 18 euros (£12) each way.
You must have relevant travel insurance and sufficient motor breakdown cover.
You must have the following items in your car:
- First Aid Kit
- Warning Triangle (in case of breakdown)
- Spare set of bulbs
Do I have to do the excursions?
Certain excursions are included in the price of your holiday. If you choose not to go on an included excursion, for whatever reason, no refunds will be made.
Will I receive a more detailed itinerary before I travel?
Yes, you will receive one with your Travel Documents, which are sent 10 - 20 days before departure.
Do you take children on your European Tours?
We are unable to accept bookings for children under 8 years old on European Tours. Customers aged 16 and under at the time of travel must be accompanied by an adult, parent or guardian aged at least 18 years old.